top of page

CUSTOMER CARE

I want you to enjoy the process of buying one (or more!) of my pieces as much as I want you to enjoy the pieces themselves. I aim to pack and deliver items as quickly and safely as possible. Items are packed carefully and by hand in order to minimise the risk of breakage. If your item(s) are damaged in transit please get in touch. 

PRIVACY & SAFETY

The EU General Data Protection Regulation (GDPR) includes rules on giving privacy information to data subjects in Articles 12, 13 and 14. These are more detailed and specific than in the DPA (Data Protection Act) and place an emphasis on making privacy notices understandable and accessible. Derek Harbinson Ceramics as Data controllers are expected to take ‘appropriate measures’.

To cover all these elements we have considered the following issues:

  1. What information is being collected?

  2. Who is collecting it?

  3. How is it collected?

  4. Why is it being collected?

  5. How will it be used?

  6. Who will it be shared with?

  7. What will be the effect of this on the individuals concerned?

  8. Is the intended use likely to cause individuals to object or complain?

  1. For Orders, Derek Harbinson Ceramics will collect the item(s) ordered, your name, email address, delivery address, and where necessary for international delivery, telephone numbers. For Newsletter subscriptions, Derek Harbinson Ceramics will collect your name and email address.

  2. This information is collected when an order is placed and/or a subscription form is filled in.

  3. This information is collected through the Wix website system used for derekxxxxxx and transferred to a spreadsheet for record keeping.

  4. The personal details I collect are used to process orders and deliver newsletter emails.

  5. The order details are used to produce, package, and ship your order. The newsletter details are used to email you the newsletter.

  6. The order details are only shared with a courier (typically Royal Mail or Parcel2Go) where necessary.

  7. There should be no negative results of the sharing of this data. The couriers used are large respected companies who should keep their data secure, and will only use the data for the purpose for which it was provided.

  8. If there are any concerns please contact me by e-mail to derek.harbinson@gmail.com or in writing to Derek Harbinson Ceramics, Pine Springs, Pembury Road, Tunbridge Wells, TN2 3QY

 In conclusion I confirm my policy on GDPR is robust and its sole aim is to reassure customers that data will be secure.  

PAYMENT METHODS

- Credit / Debit Cards
- PAYPAL

Payment Methods
Contact
bottom of page